GETTING STARTED

Before you begin, here are a few tips to help you use this guide.

• The touch call pad is the numbered keypad on your phone.
• When using some of your SureWest services you may be instructed to press the * (star) or the #(pound) button. These are located to the left and right of the 0 (zero) on your keypad.
• A rotary dial phone has a round dial for placing calls. If you’re using a rotary phone, you need to:
  • Dial 11 instead of pressing *(star) . Ignore pressing *(star). Instead, wait 4 seconds before proceeding.
  • Example: Instead of pressing *70, dial 1170. Instead of pressing *72, dial 72 and wait 4 seconds.
• A switch hook is the button that disconnects your call when you hang up the phone. When the directions tell you to "press and release the switch hook," hold the switch hook for one second.
• If your phone has a "Flash" button, you may use this instead of the switch hook.
• If your phone has a "Pulse/Tone" switch, make sure you place the switch on "Tone" if you have touchtone service.